Return
& Exchange Policy
Eligibility for
Refunds & Exchanges
We accept refunds and exchanges if:
Conditions for Claiming a Return or Exchange
To ensure a smooth return or exchange process, customers must strictly follow the conditions mentioned above. If these conditions are not met, TRIBE will not be able to process any replacements or refunds. We appreciate your understanding and cooperation in helping us maintain high standards of service. Your satisfaction is our priority, and we are here to resolve any issues when the proper steps are followed.
Proof of Purchase
The customer must have the invoice as proof of purchase.
Timely Reporting
The issue must be reported within 24 hours of receiving the product via WhatsApp at 01606161010.
Clear Photos for Verification
Customers must provide clear photos of the product and the invoice to help us verify the issue.
Standard Resolutions by TRIBE
Below are the predefined solutions for common issues. TRIBE reserves the right to decide the appropriate resolution. If needed, TRIBE and the customer can reach a mutual agreement through discussion